Refund Policy

The following are non-refundable under all circumstances:

• Video tutorials and courses
• Digital nail art packs and presets
• E-books and digital guides
• Live stream tips
• Subscription payments (monthly billing)
• Any other digitally delivered content

Because digital content is delivered instantly and cannot be "returned," all such sales are final. Please review all product descriptions and previews before purchasing.

For physical items (press-on nails, tools, salon merchandise), you may request a refund or exchange within 14 days of delivery if:

• The item arrived damaged or defective
• The item is materially different from its description
• The wrong item was sent

Buyers are responsible for return shipping unless the error was ours or the seller's. Contact us at support@nailrush.live with your order number and photos of the issue.

We will review refund requests on a case-by-case basis only in the following limited circumstances:

• You were charged multiple times for the same purchase (duplicate charge)
• A technical error prevented you from accessing purchased content entirely
• Unauthorized use of your payment method (report to your bank and contact us)

To request a review, email support@nailrush.live within 7 days of purchase with your order ID and a description of the issue.

Chargebacks

Filing a chargeback without first contacting us may result in account suspension. Please reach out to us — we're happy to help resolve any genuine issues.

Contact

support@nailrush.live